Paying Your Rent

We want to make it as easy as possible for you to pay your rent. We offer many different ways of paying:

You can pay your rent by:

• Direct Debit - our recommended method for safe and easy payment. To set up a Direct Debit please contact a housing officer on the telephone numbers below with your bank account number and sort code and we will do the rest.
• AllPay - at outlets with the Paypoint logo
• At the Hexham, Haltwhistle or Prudhoe Area Office
• At the post office
• The internet via www.allpayments.net Opens in a new window
• Debit card by telephone - Telephone number 0844 5578321(please have your AllPay card with you as you will need the account number)
• Bank or building society - Standing Order
• Direct Debit
• Direct payments of housing benefit.
• By post via cheque including your name and address

Note: There is an anomaly on Northumberland County Council's website that allows some Milecastle residents to pay over the Internet. Please do not use this payment method as there may be long delays in us receiving your payment.

We have three designated Housing Officers that deal with rent payments. If you would like to see which Housing Officer deals with your area please click here Opens in a new window.

Angela Stewart is based at the Hexham office on 01434 611457, or email angela.stewart@milecastlehousing.co.uk

Cheryl Appleby is based at the Prudhoe office on 01434 611477, or email cheryl.appleby@milecastlehousing.co.uk

Graeme Helliwell works between both offices and can be contacted on 01434 611451, or email graeme.helliwell@milecastlehousing.co.uk

For further information regarding Housing Benefit please contact Northumberland County Council on 0845 600 6400 or customer.services@northumberland.gov.uk.

We have a number of Customer Service Standards Opens in a new window which relate to your rent account and give details of our commitments to you. You can also download further information on Managing your rent account Opens in a new window.

If you are unable to make a rent payment, please let us know as soon as possible. It we don't know about your situation, we can't help! You can also get in touch with our Welfare Rights Adviser Lee Forrest, on 0191 292 2672 or e-mail lee.forrest@nomade5.co.uk to make sure you are maximising your income.