Reporting a repair
Report your repairs to us. We aim to resolve any issues as quickly as possible.
Improvements and decoration
Improvements to your home
Before you undertake any improvements or alterations to your home you must write to us for permission. You must also seek permission before putting up a satellite receiver. You must not start any alterations until you have received a letter from us saying you can go ahead.
We will normally allow most alterations and we may be able to help by providing you with some guidance on how to do it.
If you have carried out certain improvements you will have the right to claim compensation when you leave your home provided that you obtained written permission to carry out those improvements in the first place. Contact us for further details.
We will carry out planned programmes of work to replace or renew major components in your home such as kitchens and windows as they come to the end of their expected useful life. We will take account of your wishes and, wherever practical, offer you a choice of replacement components.
Decorating your home
It is your responsibility to keep the interior of your home in good decorative order - this includes minor repairs to surface cracks in ceilings and walls. If when you decorate your home you cause damage to the property or fixtures and fittings, you will be charged for the cost of making good the damage.
Cyclical maintenance
We will carry out servicing and cyclical maintenance on a regular basis to keep your home in a good state of repair.
Every year we will service and safety check gas, oil and solid fuel systems and appliances, lifts, fire alarms and door entry systems.
Every 5 years we will decorate the outside of your home if appropriate and any internal communal areas.