How to report a repair

Repairs to your home can be reported by telephone, fax, email, or calling into or writing to our offices.

When you contact us please make sure that you have the following information:

• As much detail about the problem as possible.
• Times when there will be someone at home (am or pm)

If we need to work inside your home you will need to ensure that a responsible adult is there to let us in and to stay while the work is completed.
You will know that your repair has been recorded because you will either receive a letter telling you when the work will be completed or will be contacted to arrange for an inspection to be done.
Appointments can be arranged for Wednesday evenings and Saturday mornings for those residents who are out at work during office hours.