Repairs and Maintenance

If you need a repair to your property, firstly check whether the repair is something we can do for you, or whether you need to do it yourself.

Our responsibility for repairs

• Ensuring your home is secure, structurally sound and weather-tight.
• Shared areas.
• Fixtures and fittings we have installed.
• Maintaining systems for the supply of hot and cold water to your home.
• Maintaining windows and doors, gutters and drains.
• All gas pipes, heating systems, electric wiring and power and light fittings.
• Any items we originally provided but not those that are listed as your responsibility.

Please note that we are only responsible for the water, electric and gas supply inside the property (after the meter or stopcock).

Your responsibility for repairs

You must keep your home clean and maintain a tidy garden. You are responsible for keeping your property in a reasonable condition by letting us know as soon as you notice a repair is needed, and taking action to prevent it from getting worse.

Also:

• Repairing and maintaining any fixture, fitting or appliance you or a previous tenant have put in
• Allowing us into your home to carry out repairs, safety checks and inspections
• Decorating inside your home, including filling minor cracks or holes in walls and ceilings
• Taking action to prevent pipes from freezing or bursting
• Taking action to prevent and control condensation
• Draught proofing (although you may be eligible to get help with this)
• Curtain rails, washing lines, tidy driers, door bells, coat hooks, towel rails and toilet roll holders
• Minor adjustments to kitchen units, cupboards and drawers
• Cleaning extractor fans
• Wall and floor tiles (unless supplied by us)
• Securing or replacing toilet seats unless damage is fair wear and tear
• Bleeding radiators
• Replacing glass in windows and doors, unless you have reported the damage to the police as vandalism
• Resetting trip switches
• Replacing plugs and chains on baths, basins and sinks
• Keeping gully grids clear of leaves and other rubbish
• Replacing keys or locks when keys are lost or when you get locked out
• Adjusting doors when you have fitted new carpets
• Replacing light bulbs, fluorescent tubes or starters (including external security lights)
• Replacing electrical plugs (not sockets) and plug fuses to your own appliances
• Clearing blockages in basins, sinks, baths and toilets caused by inappropriate use
• Dealing with any pests such as ants, wasps' nests

If we are called to a repair and we find that it was your responsibility, you may be charged for the visit.
We can give you more information and advice about these matters and if you are suffering from ill health, are vulnerable or disabled and have nobody to help you, we may be able to do some of this work for you for a charge.

Report a repair