Reporting a repair
Report your repairs to us. We aim to resolve any issues as quickly as possible.
Performance and Satisfaction
Performance
Every day, month and year we collect figures to tell us in what departments we are doing well and where we need to improve. We recently published our Performance Report to Residents 2008/09. The report was designed using the feedback we received from our Hot 100 group (regular resident consultation group!).
Please click on the following link to download your copy.
Satisfaction
In summer 2008, we conducted a leasehold survey using an independent company named Priority Research. This survey used a brand new version of the standard national questionnaire (called STATUS), which meant the results could be compared with the previous satisfaction survey from 2007, as well as with similar housing providers around the country.
The questionnaire was sent to all home owners across the Isos Group (this includes NomadE5, Castle Morpeth Housing and Milecastle Housing) during July 2008, and 380 completed surveys were returned, giving a response rate of 40%.
To see the results, please click on the link below:
